Project 2: Part 10 – User Test Round 2

NOTE: a second script was developed for the second round of user testing. This new script would more detail focused then the first probing what the user felt at each stage of the task process.

A more detailed description for each persons test is on the Drive, but below are the main findings from Round 2

Derek: Iteration 2 (A)

Task 1: Book a trip:
1. doesn’t like that he has to click dates twice and is confused by the dual screen.
Overall thoughts: looks nice, is clear and to the point no unnecessary info

screen-shot-2017-02-05-at-17-53-53

Was a little confused by the dual screen (Outbound & Return)

 

Donal: Iteration 2 (A)

Task 1: Book a trip:
1. didn’t think the transition between outbound and return date screen.
2. price section after entering promo code user felt he would like more feedback over what the discounted

Overall thoughts: Clear, legible, easy to follow. Liked the process was operated off the first screen. Interactions were clear. Felt that there needed to be a greater differentiation between journey type/ times.

screen-shot-2017-02-05-at-17-56-12

He would like more feedback over what the discounted

 

David: Iteration 2 (A)

Task 1: Book a trip:
1. Destination toggle button not functional on prototype.
2. Confused choosing dates/times. Inclined to click Back button to return to main booking page.
3. Make discount clearer.
Overall thoughts: Clear layout, easy to see if you picked the wrong item, liked the colours, button sizes.

Task 2: Locate Ticket:
1. Didn’t notice that you could click into tickets from the confirmation screen.  APP IMPROVEMENT: Make button clearer.

screen-shot-2017-02-05-at-18-02-03

Didn’t notice that you could click “2 Tickets”
Task 3: Timetable:
1. Could not find Dublin airport – Galway timetable.

screen-shot-2017-02-05-at-18-03-15

Could not find Dublin airport – Galway timetable (return to the 4 Listings of timetables)

Overall thoughts: Modern, clear, liked big fonts, layout. No need to expand the screen to see something. Easier to use than website. Confused about double click for dates/times.

Main Findings for next prototype Iteration:
Remove the double click in the Date/Times section and use a separate screen for Outbound and Return times and dates

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